General Contract Conditions
1 Lanalips reserves the right to modify the commercial offer at any time on its Website (modifications to prices, products, promotions, and other commercial and service conditions). These modifications will not affect in any case the purchases already made.
Close a contract with Lanalips
To make a purchase, you must add the products that interest you in the “shopping cart” and follow the steps that are defined on the Web. To close a sales contract with Lanalips You have to fill in the order form that we put at your disposal in electronic format and send it to us following all the steps.
From the order form you will be able to have access to the general conditions, privacy policy, price and description of the selected products, shipping methods and their costs.
The contract with Lanalips it closes the moment we receive your order electronically and we verify both the veracity of all data and proof of payment.
Before sending your order, you are invited to read the general conditions and you can change your details if they are not correct. After sending your order electronically, a screen will appear informing you of the order number and that the order has been placed, we recommend that you print this screen in case the e-mail that we issue automatically informing you of the confirmation of your order does not reach you and the number that corresponds to it. Lanalips You can refrain from processing orders that do not have solvency guarantees, that are incomplete or in case the products are not available. In any of these cases, you will be notified by e-mail or by phone that the contract has not been closed, giving you the reasons why it could not be carried out. In the event that prior to detecting the problem, the order form has been transmitted and paid, a credit of the amount paid will be sent.
When you transmit the order form to us, you are accepting the general conditions, the Privacy Policy and all the contents ofLanalips .. If you have any questions or do not agree, do not transmit the form.
2 FORMS OF PAYMENT
Payment by credit cardVisa, Master Card and American Express have developed a system to make secure payments on the Internet. The Secure Electronic Commerce system is based on the card issuer (bank or savings bank) identifying the cardholder before authorizing payment online.
Lanalips is adhered to this security protocol so, once you have selected the product to buy and entered your card number, a window of the Issuer opens that asks for your identification, showing one of the following icons:
Your card details and your password are protected by this security system from the moment they are entered.
Once the identification is completed, the Issuer notifies Lanalips that the purchase is being made by the cardholder, so that he can complete the process. If the identification has not been satisfactory, the Issuer communicates it toLanalips so that it can proceed accordingly.
This window is out of the control ofLanalips its Issuer being the responsibility of any incident that may arise with it, and should contact said entity if it were to encounter this situation.
The cards accepted are: Visa, Master Card, Euro Card, Maestro and Euro-6000.
This system is totally confidential and the data cannot be seen by third parties.
PAYPAL; It is a fast and secure form of payment. It carries a management fee of 3% of the amount of your purchase with a minimum amount of € 0.90. The confirmation of the payment by Paypal may take a few minutes to reach us, you can check it in your Paypal account
3 LOGISTICS AGENCIES RECEPTION.
Lanalips has technological systems for scanning products and outputs with triple checking. Lanalips It is not responsible for shipments received by damaged recipient, therefore the recipient has the obligation NOT to collect any shipment that has symptoms of having been manipulated by the logistics agency that may cause, theft, theft or manipulation of the content.Lanalips Guarantees a control of departures with packaging systems that allows the conversation of the article in perfect conditions for delivery.
DROPSHIPPING + TOTAL PROTECTION GUARANTEE Shipments have the total protection guarantee, whose commission will be applicable in the shopping cart depending on the amount, volume and weight, with a maximum of € 0.97 and a minimum of € 0.45 / shipment, which includes ;
An additional insurance where Lanalips contracts with the logistics agency an extra to guarantee 100% of the value sent in case of breakage or loss Lanalips would make an immediate shipment to guarantee delivery within the estimated time) plus an extra charge in case the client is absent with more of 3 delivery attempts with notices, in the case of refunds it can be extended up to 5 delivery attempts with a maximum period of 15 days before being returned.
Special packaging, box with special width and internal protection that has an automatic air system + anti-shock cork bubbles.
The product is contracted in each dropshipping shipment in the purchase process and the return of defective or warranty products does not imply the return of the commission.
BALANCES; To recover the available balance in your account, you can send an email to administracion Lanalips.com indicating in the Subject (Balance Recovery), indicate the account number where you want to receive the transfer, the email must match that of your customer record, otherwise the mail will be deleted.
You will not be able to recover the bonus balance for accumulative purchases, this being a bonus only to be used in future purchases, called within theLanalips website COMMERCIAL BALANCE
The balance to be recovered cannot be transferred for partial amounts and 100% of the accumulated amount at the time of the request is transferred.
Balance Increase / To increase the Wallet Balance, an email must be sent to administracion Lanalips.com indicating in the subject INCREASE BALANCE, the email must coincide with the account registered inLanalips, the term for the increase is from 4 to 24 working hours)
4 SIZES AND COLORS
You can check the size chart at the following link https://storeLanalips.com/sizes_y_colores-adc-1-50/
5 CANCELLATION OF ORDERS
The cancellation of an order is available in your control panel or by clicking on the following link https://storeLanalips.es/mp-1-50-mis_orders/, if the cancel button has disappeared from your control panel it means that the order is in production and has already passed logistical processes. The cancellation of an order that has already passed logistical processes will have a 15% penalty and can be done through the mail cancelLanalips.es or by calling our customer service at 955 630 377.
5.1 Can I modify an order that I have just sent?
In order for you to receive your order in the shortest possible time, your order is managed in our warehouse immediately after it has been entered into our system. Consequently, no modifications can be made to the order.
In the event that you would like to add products to your initial order, please urgently send a new order, indicating in the Observations section that it is an addition to the previous order and selecting “Add to my order” in the logistics agency (The time to add an order may vary and is available in the logistics agency section)
If you want to carry out another operation with your order, please contact us by phone +34 955 63 03 77 providing us with the order number that appears in the confirmation.
6 SHIPPING CONDITIONS
The cost of shipping will vary depending on the destination, weight and volume, you can consult the information related to logistics costs and delivery times here.
Extra charges are reserved for shipments issued by DHL Air based on volume.
The conditions of free shipping promotions according to destination are included in the following table https://storeLanalips.es/gastos-de-envio-cms-1-50/, however there are Articles that due to their condition of promotion or Special rate will not add up for FREE postage.
Lanalips will send orders through transport agency in agreed delivery mode according to destination and chosen agency. Due to circumstances beyond the control of Lanalips , will not be able to guarantee the delivery of the product if the agency does not fulfill its agreed delivery commitments, not being responsible in any case for delays due to non-compliance with delivery by transport agencies or customs problems.Lanalips performs the intermediation service between the selling companies and the logistics agencies, guaranteeing a good general operation and processing the claim to the Logistics agency in case of delay, communicating the resolution via email from the Logistics agency.
However, the shipment can be tracked in the Order history by logging intoLanalips.es or on our Attention Phone +34 955 63 03 77 during our business hours.
For orders by email or telephone, it will be essential to confirm the order in writing, via email (only telephone or email orders are accepted if in any case the website stops working and prior authorization)
Return Policy: TOTAL SATISFACTION GUARANTEE
ForLanalips our goal is satisfaction in product quality and logistics.
7 WARRANTY; All the products that we offer on site storeLanalips.es have a 2-year guarantee from the invoice date (Certain brands reduce the guarantee to 1 year by specifying it in the product’s technical sheet). This warranty does not cover damage caused by improper use or normal wear and tear of the products.
The manipulation or variation of any product (wiring, soldering, opening base plates etc …) will automatically void the warranty.
In no case will the guarantees cover the returns of gifts or gifts.
The deadline for claiming damages caused by transport is 15 calendar days from delivery.
In the case of Products with APP; The data you have stored on any device is not covered by the product warranty.
It is always convenient that you keep a backup copy of your documents, images and videos.
After 15 days from delivery, the transport costs derived from a warranty return as well as the new shipment will be borne by the customer.
To proceed with the guarantee it will be necessary to send the product with its original packaging.
How do I process the guarantee?
Fill out the RMA form, (Return Merchandise Authorization) here and follow the steps you will receive from the Returns department. For any questions write to rmaLanalips.es
Does an item appear to be used?
Lanalips, sells completely new items from the manufacturer through its distribution channel. They must be completely new in their packaging and, most of them, sealed. Keep in mind, however, that some manufacturers do not seal their items.
8 RETURN POLICY;
What is the deadline to make a return?
15 calendar days from delivery for products that you have received and do not want it.
2 Years for products that do not work and you need the guarantee (See previous paragraph guarantees)
Who pays the shipping costs when making a return?
If the product is exchanged or returned because you do not like it or decline your purchase, the shipping costs must be paid by you.
If the product is damaged and you want the guarantee, the postage is assumed byLanalips, within a period of 15 days from the original delivery. If you have exceeded this period, the postage is paid by you.
How long does it take to pay me back?
As soon as your return package arrives, a maximum of 10 business days.
How do I get my money back?
The refund is generated in your balance account, however once your balance account has been verified, you can request rmaLanalips.es to be credited to the bank account you specify.
Are there any items that I cannot return?
Yes, some products cannot be returned, they are personal hygiene products including Lingerie Articles, we accept returns as long as their hygiene has not been altered and they maintain the same conditions in which they were sent, if the product has been unsealed or has symptoms of having been tampered with, we will not accept the return. We always guarantee that the hygiene chain remains intact.
How do I process the return?
To process fill out the RMA form, (Return Merchandise Authorization) here
It is necessary that the product has not been used and keep its seal or original packaging intact. Packaging in which any type of sticker, adhesive paper or similar has been affixed by the buyer will not be accepted.